Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 stars for the material quality is very good, color Kaki and more yellowish, but very beautiful. As measures to help those questions. Ordered the size 3XL and was just right, not tight or loose. My height is 177,5cm. Weight 73kg. Shoulder 46cm, chest 103, abdomen 84, waist 69, length arm 62.
Very good product!!! The size was perfect, very well made, excellent workmanship, the product arrived before the specified time simple packaging, but the arrived cut with stylus in several layers of plastic packaging packing coming up in fabric jacket. This cut should have been made here House, or post office, but nothing has spoiled the final product. The store was very attentive. I am very pleased and recommend the product and with the seller.
Warm coat. Served with little clearance, but was purposeful to use yet a blouse underneath. 1.68m 78kg.
Enjoyed. Would be even better if wool inside sleeves TBM. But overall it's great!
Loved the blouse, hot. Have 1'87 height weight 89 kilos bought 3XL was perfect
Cool jacket. Plaschevka is not as shiny as on the saver, but still not bad. sewn well. In cold weather will not go. But the most important thing for my 54 size 5XL is small, at a maximum of 52, and with a sweater, it's better at 50.
Very good product, as advertised. Arrived before the deadline. Have 1,70 m 85 kg size 4XL was very good. Am satisfied with the product and the store.
The jacket is beautiful. Excellent quality and finish. Uptight in my husband. Bought the 5XL for my husband. It measures 1,78 cm and weighs 90 kg.
Jacket top too, flawless finish looks doesnt cool, worth buying, plus fast shipping and packaging top
Top, have 1,65 cm and 65kg XL numbering on
Excellent quality, very fast recommend to everyone.
Very good, well made. For those who want to buy 1.80 tall.. 72 kilos bought size 3XL was uptight.
Apparently good material, warm enough, beautiful and me 89 kg/ 1,75 m size 4XL
Amazing product, as described, bought 1 number bigger than am used to wear and fit perfectly. Delivery was very fast.
Very good
Very good. Recommend buying. Product quality and super fast.
Good quality, very good and beautiful…
The product arrived very fast, with 15 days in advance, is the same as shown in pictures, thick warm, delivers exactly what promises, have 1,70 height and 65kg, bought the size L, was just on the body, and the size was the limit also, But for me is good so, so not like that be so fair, suggest to buy a bigger size XL, for people with these measures.
Face, the material is very good, soft, velvety inside is good The coat is perfect for cold, and Recommend more account