Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, the quality for this money norms! The seams are even, the threads do not stick out, the print is also placed neatly and smoothly. But with the size of the slip Alas, my height 172 (weight 70) size m wear usually, took L, small! XL would be in time, and XXL comfortable oversize. So if guessed with the size then norms)
The quality is average, there are no threads sticking out. Size 2XL this is size m with big stretch L.
A good sweatshirt for 974 rubles, took for a guy the height of 184 xhl
Not a bad sweatshirt. The material is soft, pleasant to the body. Itself is light, in the cold will not go.
The sweatshirt is simpotichnaya, but quickly covered with pellets. At its 44 size and height 170 ordered XL, it turned out a good oversize. In principle, it was possible to order and size L, but most likely the sleeves would be short
Very soft sweatshirt, ordered XXL sits like an oversize, very fast delivery, I recommend
The jacket is yellow, but the quality is normal
I thought the material would be thicker.
The sweatshirt is warm, because golimai synthetics)) but I knew that it would be like this-I wore a sweater made of the same fabric. The main thing under the bottom is to put on a T-shirt made of cotton, so that it absorbs sweat and the body was comfortable. The picture coincides with reality.
I have the size S, I wanted the hoodie to be oversize, I ordered L, but it's not as big as it should have been. Therefore, for growth 163 order XL, (if you want an oversize) do not be mistaken. And the hood is freer on the head will sit and the length will be as it should. It is small, for size exactly. And there are no complaints about the quality at all
Sweatshirt cool!
It seems just like, but I would like to be more free
Super fast shipping. Good Hooley, sewn qualitatively. Unspent will the inscriptions last a long time-they are like stickers-not embroidery.
A short jacket, very small. Didnt like it
Excellent hoodie, I fell in love, the store is well done)))) Thank you very much
The jacket is cool, warm, stuffed up, but nothing terrible
Quality for the price, with the size did not guess took L is not enough. And so everything is fine
Very good, quality sweatshirt. L is actually suitable for person with size L.
Chic sweaters!!! And the store immediately replied to me and quickly delivered)) the jacket is very soft, large and warm, very satisfied with the purchase!))
The sweatshirt came. Quality is good. True, it is for autumn/winter. Fat.
Size did not fit
Rubber bands at the bottom and on the sleeves are very weak, I think they are quickly worn out. Sweatshirt inside with fleece, warm
Soft synthetics, the size grid is correct. on height 175 the length of 60 is slightly short, the length of the sleeve is 70 back to back.
The size is small, I wanted an oversize, I had to take more XXL
Everything is fine, just keep in mind, she with a fleece