Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought as a present. Recipient loved it. Exclaimed over the softness. Said she gets compliments on it
This is a really nice and comfortable hoodie. I love it and I would not change it for anything. Plain and simple and gives just the right amount warmth. Would highly recommend.
Love the fit, the soft material and the style. Washes well. Highly recommend
Very soft and no initial pilling when washed. I throw this on under my coat when it gets too cold. Very nice material.
This hoodie is lightweight ,so warm enough for autumn days & summer nights.
Really nice fit. I wear long sleeves hurts under all my sweaters or sweatshirts. I like how the sleeve are close fitting
This top is very soft and comfortable. It also seems to be well made.
I am so pleased with this purchase. It fits well and it is so comfortable. Love having the pocket which extends all around the front. The sleeves are long and can be folded with cuffs. I like this top because it is long and that is something I like for cooler weather. Also has a hoodie attached. One of the nicest tops that I have ever purchased.
really comfortable, I wear doing yard work and it protects but doesn't overheat. wish I bought more for just out and about !
I was impressed with this hoodie! I actually thought it was going to be thin but no! You could definitely wear it on a cool spring day or during autumn evenings & be snug as a bug! It's a very well made sweater. It has the hoodie of course & the pockets, which I love. The colors are bold & stylish! It's soft & thick but not too heavy, if that makes sense. I'm actually thinking about ordering another one! If you order, you won't be disappointed!
I like this hoodie because it's lightweight yet keeps you warm. Fall came early so it's perfect for cool days, it's soft, not too bulky.