Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket came in 20 days. The threads stick out and the elastic band is bad, I came with a hole. In general, the jacket is norms. I thought that it would be longer, but in general I sat down as an oversize. Sleeves are very "lush"
Hoodie quality is excellent along with it's price. The fabric is soft and it looks warm because of the fleece layer.
Came very quickly, the quality is good, the size approached perfectly, I wear Xs, I sat over, but not huge. Thank you to the store, I really liked everything!)))
Thick, pleasant
Excellent warm jacket on fleece, very soft and pleasant. Fleece soft and pre-washing on a delicate mode did not roll down. The only color is not poor, but yellow-cream. On the Russian size 46 sits a good oversize
The sweatshirt came with a stain. I hope it's washed. Somewhere the threads stick out. But in general it looks nice. Let's see what happens with the stain after washing
Nice sweatshirt. Except there's a problem. I was hoping that there would be no stains, but they are. In the photo there are small blue spots. They are not so noticeable, but not very nice. And so the sweatshirt is good.
The sweatshirt came quickly. Quality is good. Inside the fleece, the description corresponds. IOM parameters: height 158, OG 80, OB 58, OB 88, 42 kg. I usually wear Xs. For me, too over saz)) but I will wear it, because I ordered tights and boots for it) inscription-embroidery, sometimes stick out strings. The hood is thick, double, (without fleece). For the visibility of the size, next to her usual sweatshirt 40-42 RR, so that you can see the difference in size.
Very cap sweatshirt, warm, nice material) looks stylish)
Recommend
Not exactly the same as in the photo. Very wide, but short. The width approached her husband in the shoulders, who wears L) if not for short sleeves would give him.
Not a bad sweatshirt. The color is not Milky, but more in the yellow. To my height 164 cm to my waist. I 'd like to be more authentic. There are no complaints about quality. Well, it says California, not California.
Excellent quality! I recommend, even despite a small tightening and a spot...
Very cool, warm, big hoodie. The only hood is double because of this heavy and in density is twice different from the rest of the sweater. At 44 Russian sleeves are not super large and voluminous, and the size itself is very good
Great sweatshirt! Soft, comfortable, warm
Super comfortable, true to size, a little on the bigger end. I like my hoodies to have a little extra room and not too tight
I was really surprised how much I like this hoodie! I have 3 different colors now. The material is soft, they are well made.
This is a super cute jacket and fits me well. I struggle to find things long enough for my torso, but this exceeded my expectations. However, a few washes in and the stitching came out on one of the pockets. Other than that it seems well made. Would probably buy again!