Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered on time. The quality is very good. My wife is happy.
Everything is OK, soft, pleasant
The jacket is soft, the sleeves are 170 short, neither as in the store's photo, the size 42-44 is not larger, the length is just below the navel, who who who these are shorter.
Super turtleneck, for height 160 came up perfectly, without marriage, everything is smooth. Sleeves just, even could have been a little longer, but I knew about it. Tight, not long. I already took this last year, in this bought a couple. I'm satisfied with everything, I'm happy with the quality. I wear very often. This time even cheaper turned out) with the store did not communicate. Sent quickly, got to Moscow in 16 days like.
Recommend)))
It's short, if you are tall like 1.7m it will leave your belly uncovered and sleeves are also short.
Turtleneck is pleasant to the body... there is no quality
Great quality
There is no smell, the quality is very good, the fabric is pleasant to the body, soft. The only negative is very short sleeves. But under the jacket or cardigan is an excellent option.
Not dense, but pleasant to the body. The color is different from the picture. Sits on size s well.
The color is very beautiful, does not shine through. With pleasure I will order another couple of colors. The material is pleasant, stretches.
The color is beautiful, the size is small, but stretches. In general, normally
Came quickly, in a long sock has not yet been, but I liked the fabric, soft and dense, when washing, the paint did not go off, very satisfied
j'aime
Oooochen happy with the purchase! The sleeve is good not short, the fabric is very soft and pleasant In general, I recommend!
The fabric is very thin, it will not last long
Pretty thin, but very soft to the body is pleasant, came quickly, thank you
The jacket is very pleasant to the touch, approached the height of 162 ~ 3 breast size, slightly short but not critical, the color is super!!!
Turtleneck is very soft, pleasant quality. I liked it!!!
Turtleneck as in the description, pleasant to the body, soft
Very good sweater, this is my second time ordering
The fabric is very pleasant and soft. Even given the slightly short sleeves on the growth of 169 as a whole is satisfied, the thing is quality and sewn normally.
Daughters really liked it! Great turtleneck. Suitable for school.
Very soft fabric. Only a little stuck out threads. It came in almost a month
For the price it’s nice quality:)