Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is super, the print is soft, the purchase is pre-war)) on the viewer 165 (VAGA 53) took a rose in XXL, the size of the size of the
Good product, came to Nigeria in about 3 weeks , the pocket is not so big and the hoodie too but the quality is nice and it’s a fine hoodie all round
Awesome sweatshirt, for the autumn is perfect, warm, it came in 3 weeks to my city, very satisfied) with the store did not communicate.
Good but light
Normal jacket, quickly arrived, the quality is average, but for such a price (650r) is ideal. The picture is dark, but okay
Shines through
Everything is fine, quality print, size approached. If you want an oversize, take a larger size from your
The color is different from what in the picture) it is more yellow. Print into the fabric, looks smaller than in the picture. The fabric itself is synthetic, inside a warm fleece, most likely after a pair of washings will go with spools, but in general, everything looks pretty smart and generally I like the size size For lovers of oversea, of course, it is worth taking more) to me and so Normas)
Good quality, love it
Golimai synthetics, oooochen large minus-small hood, paint painted pattern, not a sticker, thin, blowing
Super soft, came in less than 2 weeks. Would recommend.
Product true to advertisement, quality and very good price.
Quality is good, I liked everything. Of the shortcomings: the hood is not as large as in the photo. And so everyone is happy)
Very soft and beautiful print, I liked it I went fast, in 2 weeks
actually really comfy i love it
Hoodie norms, but with the size is very wrong, too large, I'm used to ordering with Ali the largest sizes, because a large girl, but here, take two exactly. Delivery is fast, up to MOS. region for days 10 came to Postamat.
looks good but the print looks a little dark and less vibrant, still great though
Great Hoodie daughter loves it, not very thick though
The quality and sweatshirt is very good, the print is good quality, however the sizes that the item indicates are not what they are in real life, in my case it came very big vs nothing to see the sizes of the sizes that were indicated. And it came fast.
Ordered it for my daughter and she loves it. It is a soft on the inside and is not too thick, which works well in the hot area we live in. The store shipped it face and we are satisfied with the order.
The sweatshirt is like the picture except for the color it looks like it's white type there but it's like light yellow type and it's not printed it's print and it looks great detailed
Very cute. It is that cheap material that will be covered in those little balls after you dry it a couple times but hey, for the price.... not bad.
Arrived fast, beautiful but thin
Thin for a hoodie, the picture looks denser
The blouse and really good