Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The coat is very beautiful color, milky, the style is pretty. Sleeves are short, but I'm small, I'm good in length. The only negative is the seams because of which a little cloth is puffed in the area of the pockets. The fabric can quickly roll up, but pancake guys I do not understand maybe and no))) in general, I advise, for my price is excellent
The coat came for 8 days faster than the declared, thin light, sew everything well, clearly not winter and not woolen, well, and so will go
The coat is good, but small. It was necessary to take on a larger size. Size S for parameters 88/65/89 straight back to back. And the sleeves are short. On height 165 the length is above the knee.
Coat of medium quality, after the first wash went pellets, took L to Russian 46, sits normally, the sweater can be worn under the bottom
The coat is excellent! Size corresponds! purchase is happy!!)))
The fabric is rough, the quality of tailoring is not bad. Delivery 2 weeks to the Volga region. Size L at 46, sat down like a jacket, on a thin blouse. With 1,60 knee-high
The sleeve is short. In general, a good coat.
Everything is fine! Delivery is fast, a week earlier. The coat is warm, comfortable. Thank you!
Long delivery, not on time!!!!
The coat is cool, but not winter, a thin coat for autumn. Stylish, cute.
It came very quickly. The coat is lighter than in the photo. Not gray, but more milk and sleeves of mute short, but all this is not scary. Steam and will be great!
Coat super for such a price, not thick, for warm autumn and spring
Good product as the description the exact size fits me very well super recommended.
The coat is excellent for its money. Slightly thin, but the fabric is very pleasant. Sits well. It seems a little short sleeves, but nothing. Looks like a neat bag) what I wanted
Xx1-excellent for size 52 Russ, for height 152 sleeves excellent, black buttons, lining without insulation, behind the cut. Already invented with what I will wear)
look exactly like photos. suitable for spring or autumn.