Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are of good quality, came well-packed and arrived in about 3 weeks.
I waited long enough for them and they never got to me, communicating with the store I could get a refund
Glasses box
Points liked, came whole, packed well. Delivery about a month
For such a price, very good even
They look cheap, not like in the photo, but generally not bad. It would be cool if they sold with a cover right away
In principle, for such money, excellent glasses
Delivered shvidko, yakyust is good
Came without damage, but it does not suit me)
Same as the one in the photo. They look great and the size just as I wanted them. They don't come in a case, but they came in nicely packed so they wouldn't be mistreated.
I ordered 22.07 received 10.08, tightly packed in a package by the type of inflatable ball. Quality for your money, but in general look good
Quality is not bad for this money, who has a large face do not advise to take!
I really liked it just that the nose gums are a little crooked, out there they're very pretty, fast shipping.
Low quality glasses, badly protect from the sun
parfait
For the Taku, I'm just a cosmetic eyepiece. I'm in the air.
We reached 19 days in Minsk. Much better than I thought.
The parcel went almost a month in isilkul, packed well, came whole, little bit, but in general everything is fine)
Light, thin, comfortable to wear. Came in less than a month.
The glasses are very flimsy and very small! I have an oval thin face, usually I'm 80% points Large in width, and these are like children! I will not open a dispute because of 100R, I will give glasses to my niece.
The goods is according to the picture✔& Middot;✔& Middot;✔Glasses are very light.
Beautiful eyepieces. Special for 60 kopiyok) The ropes are jammed on me, the ale is not visible. Duge good packing, shvidka delivery. Simom, zamovila, 26 denied on poshti. Ukraine, center.
Afraid for delivery, but well packed in a vacuum, for its price good glasses
Excellent glasses for their price :) came somewhere for a month in St. Petersburg
Very beautiful glasses 1-10 points I really liked recommend thank you& Middot;& Middot;