Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very Beautyful dress. 100% recomanding
It's beautiful, as described in the photo and in other comments, the only thing the suspenders are very long and still putting Max the controller, they're still long, but I recommend it because the dress is a show.
Thank you for this beautiful dressModify it a little to give you a personal tilo eff
It went for a long time, not 10 days as stated by the prozhaac, but it came to the dress chic
Take the size in size wear m took L in the chest large
Just like in the picture, very nice
The dress is absolutely beautiful and the material is silky green to the touch, feels good on body I should of ordered a size small instead of medium… my fault!
I love the dress I can fit in a to but I like them a bit lose. Super fast delivery and a good satin look stretchy fabric.
Delivery is fast enough, thanks to the store for the goods! The fabric is very cool, soft, not thin. The dress looks expensive, the description corresponds completely. The only thing, I'm too big a corset, because the girth under the chest is 70 cm, but the photo is not visible. Who doubts-order and will not regret!
Was ok wasn’t as supportive as I would like in the top area. Very flimsy and not thick material. Dress is pretty but not what I expected.
Little Big but beautiful!
It’s a nice dress but much longer that the picture, especially on the torso. Also the straps were super long too. But the store had very good communication
The shoulder straps are adjustable very important thing the cups are perfect me are ok suit is the right length love and the color is very beautiful is a black satin that almost glitters. Beautiful compratelo
On M me large) weight 58
Came quickly and good very
The dress came to me is the same as in picture pity I got stained
size uk 8-10 and fits perfect not see through at all, cups for boo bs are abit small if you have a bigger chest material is stretchy
Dress is cute but not as pictured I will have to get it hemmed to look like photo shown.
Beautiful but is larger than imagined
absolutely gorgeous! amazing material and recieved it earlier than the expected date!!! so excited to wear it out!!! thank you!!
Yes good dress, all the size. The 42 perfectly, height 175 weight 53. I 40 think high. Took S
Super divine don't have words was matada beautiful beautiful and super super fast
I'm 90-60-94, and 164cm height. I took size S and it was a little big in the waist, I had to resize it, but luckily I have sewing machine, so it's not a big deal. High quality and stretchy fabric. -antidotex
Size slightly big, But very nice as in the picture
don’t walk, RUN and get this dress guys came to way before the expected delivery (UK)