Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice blouse, gentle. Shines through. Very good for the jacket
Excellent T-shirt, I recommend, for size 44-46 just fine!
Thank you, everything came up, blouse as in the photo. I wear 46 size, height 172.
The blouse is very pleasant to the body. 2XL approached 52 size. delivery was fast. and three orders were completed in one. many thanks to the store for the prompt work.
I really liked the quality! Thin, pleasant to the body material. But there is no tag, even with the composition. There is a cotton, viscose in the composition. The size is single, it will fit up to a maximum of 48 sizes, next it will be tight
The color is more dusty, and otherwise ok
Very pleasant, under Body underwear does not glow. I will order in other colors
Top-for all occasions, you can fill, you can on top, both independently and under the jacket. The fabric is very pleasant to the body. At 48 R does not sit in the guise. I did not communicate with the store.
Excellent Product as in photo and very good quality.
Gorgeous)
Very beautiful, comfortable and light blouses what you need for the summer, I ordered two at once and still want, the only color is not much darker than in the picture, but I like it
One shoulder broken
Soft, light, took children, but also on my OG 106 perfectly climbed, the white truth is strongly translucent, but Black is not visible, which is strongly stretched)
Wonderful. Delivery in time. Pleasant to the body fabric. This is the second jacket, the white one was also very good, but for some reason there were stains on it when washing.
Quality is good. The neck is processed badly somehow, well, if you do not look, then norms. On the size of the chest 85 freely sits, but it will be better to look at the chest of a smaller size, and on very thin girls.
My third blouse. Excellent quality. At 48 size-excellent. Very soft. Thank you. It is ordered, you will not regret it. The order came very quickly. Seven orders in one parcel.
The most delicate thin jersey, for parameters 90-77-98 is good as a lower layer.
OG 90 the fabric is soft, pleasant to the body, it's not hot in it-I think, and the truth is cotton))) initially there was an unpleasant smell, but, but
Thin jersey, at 90-70-97 came up perfectly. On a large chest over 3 sizes will be small. For the summer is an excellent option, I will order in other colors. Excellent base
High! I will order in other colors
Same as the picture nice fresh non-transparent fabric. It arrived fast is not hot and loose and comfortable
All is well. The only negative is the ugly line on the collar, but it does not catch the eye.
Size and color are the same as
Very well sits blouse, fits under the skirt, and under the pants, I order a second time, now I have all the colors. I'm happy. Thank you store. Recommend.
It’s smaller than I expected. Quality is okay.