Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sits not quite as I wanted, but you can live
ordered a medium. fit well! material is stretchy and warm.
Transparent corn waist bien :)
as shown
The store quickly sent, the material is pleasant, only stick out the threads at the bottom on the sleeve
Perfect! I ordered the first time and was pleasantly surprised. In two weeks has already arrived at the post office in Bucharest! The quality of the fabric is also pleasant. I'm happy. On its S-m took M, it was possible and with take, but not critical
Can not miss provision for Bigos ½ Kg fresh, white cabbage ½ Kg kiszonej cabbage 300 g pork meat 40 g dried mushroom
Quality is not bad, I ordered M village well, It's been three weeks.
A good top style, but the fabric it is semi transparent under it to put on a white top and as it stretches possible after washing it will sit down And so good for such a price, delivery fast 2 weeks
Strongly shines, but the quality of seams and size are all good
This is not a top and a cape (as I thought when ordering), but a whole turtleneck .. Shines through (expected), the quality of the fabric is acceptable, ordered m on its XS/s, malomerki, the only negative: at the rise and lowering of the sleeves of of In general will go, general opinion: 4/5, delivery and shipment fast, with the store did not communicate
Very good quality, I sleep in it, pleasant to the body
I ordered size S, the quality of the fabric is good, recommended garment for autumn or entering a little in winter, no problems in shipping, only it arrived earlier, don't mind it, it fits well.
Small but got a M
Quality is good. Wore in the heat, not even sweating. The only negative, although it is rather my mistake, is the size. On the dimensional grid took M, on the parameters 86/60 and it is bolshevata.
Everything is fine, read reviews, take one size bigger, made the right decision, fabric soft, all super, the only thing that cup bra seen in sections
as a size 6-8 UK, this was too big on me and the material was far too thin
Very nice. Fits perfectly. Fabric is very comfy and stretchy.
super cute just like picture
this shirt is so cute I love the way it looks on me.