Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the jacket, externally beautiful. Sewn very neatly, all lines are even, as for the practicality of the material and filler, will show time. On the height of 168 cm and the size of clothes 44 took L, sat perfectly! I recommend, my expectations met 100%. Delivery in time.
Best jacket All the seams are stitched, the material is quality and it is not blown! This is my best buy on Ali Bought for 2724r I advise everyone☝
Nice jacket. Exaggerated its dimensions and ordered L, the height of 170 ~ 46 size is better to take less.
A good, warm jacket. Daughter happy
You know, she's really good. For their money so exactly, came for 2 weeks in St. Petersburg. On the size M-44 ordered M, a little was small well, really a little, I will wear it. Height 178, ot63 the jacket leaves beige, everything is super in principle the fluff is a little out of the seams, in the photo the guy and not me :) so the sleeves are.
A month to Moscow. Good, warm, dense. For the winter is very suitable. On height 168, weight 47, took L, perfectly sat down. For such a price is very beautiful and cool! Advise
On the growth of 155 and a thin build, the size m will be very oversize, but I quite liked the jacket in quality. Due to the fact that she sits on me not closely I feel comfortable, but she is really a little big for my small growth. Also the jacket is warm and heavy, it is visible that for the winter. (I live in the south)
At first glance, the down jacket is very good quality, especially for such a price. The apartment immediately in it became hot.
A decent jacket for your money, warm, cozy. Recommend. I got there very quickly. At 44 size M is great
Everything is super, came quickly, weeks for 2. straight As in the photo, for such a price I think perfectly
Super, the daughter is satisfied, the quality is excellent, I recommend, the jacket is heavy, sewing excellent
Came absolutely the same as in the photo. Personally, I will wear somewhere at a temperature of 3 to-10. I have parameters about 96-75-105 at a height of 167, I usually wear M and regret that I ordered exactly L, because the back is ugly, but I do not like it it
Good down jacket. She took her daughter, she is happy. Color, as in the photo. On the sleeve there is a filler and there is a clearance, but I think you can straighten it. Purchase satisfied
Very cool looks! Take on size more than your Russian)
Externally everything is done qualitatively, the fabric is pleasant. At its 42-44 size M sat well. It remains to wait for the cold and check for heat.
Nice jacket
Very pleasant, light and warm
On height 170 size M, everything is fine. This is my second such jacket, last year I ordered a light, I was pleased.
I liked it, but the sintepon truth is not evenly distributed!
Delivery to Rostov region about 3 weeks The jacket is very good, not in severe frosts, up to-5 I think it will fit, the insulation of the sintepon, the seams are even, especially the material of of of of it looks not easy, though I do not know how he will behave in wet weather, let's see Size L perfectly fit on height 168, weight 63 kg, my Russian size 44, waist 70 cm, hips 100, chest 89 For comparison, in the show Rumah at such a price you will not find this quality, my daughter bought last year for 3 thousand, do not compare
Perfect quality, thanks to store. My high is 170, sleeves are ok
For such a price norms the goods
Very decent jacket
Kanechno karoche turned out to be but it looks like in the picture. suitable for autumn
The height of 173 is very short. Higher than the priests. Sleeves are also small. Seems warm. The color is not the same as in the picture. Darker and goes into khaki. Overall ok