Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really good. I was always happy to have a bag, but I am happy to keep it in shape.
Super! Dense and departments a lot!
Received in 9 days, the material is very tough felt type. It fits perfectly to the bag and it gives great
Why didnt i get this earlier? Makes life so mich simpler! Super happy with product. No comm with store required
very nice and stiff, well made, lots of pockets, though many would only fit slim things like credit cards or receipt so still not sure how I'll use it and haven't found a bag that fits it yet either. shipped very fast.
PERFECT!!! As always I have one in all my daily bays
Super practical helps make the bag more shape and accommodate things
That's just what I needed. Good material and very comfortable. I love it.
It looks good quality and the size is perfect
Came on time good condition, material is good
very quick shipping! product exact to pics
Perfecto
I thought the material would be nicer to the touch.
Ya know the next thing is wrong I just saw the other
AWESOME!!! fits perfectly inside my 35 LV bag!! i was suprised it would fit and how perfectly!! But yay!!!!
Perfect for big bags with sturdy bottom. Keeps my bag organised as my large one had absolutely no pockets nor compartments inside of it
Very good for a speedy LM. Delivered in 7 days in France !!
Great make up organiser. My wife is very happy with this product as it fits her tote bag. Recommend this store!
Quality is super, it came quickly! I advise)))))))
Well-received price as long as quality and cooking little use and the cotton lint looks to date no don't easy need It
Fast delivery to NL (within 10 days received). The middle size I find yet slightly too large for a Neverfull MM. Despite that it join listed
Pictures and fully exact same goods Glittered.
As described. Fast shipping.
I am so impressed with the quality of this bag organiser ! The colour is stunning, the stitching is perfect and it is very well made with so many compartments to store your daily essentials. Super happy and I will most likely order more in different colours.
I really liked the organizer, waited a long time, but it was worth it. Clearly approached the bag, now the handbag keeps the shape and the bottom does not sagging in the process of socks. In the bag now everything is organized, order and beauty! I recommend to everyone))) I did not communicate with the store.