Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like in photography it looks very good and comfortable thank you very much
Complied with my need
Very nice
Badly sits, when the hands rise to the top, the whole jacket rises, and so beautiful))
The pants are super comfy but the shirt is uncomfortable. The white part is also partly see through.
Pants small size, c damage
Like the photo. Excellent product quality. Recommend.
Good jeans, malomerit, take a couple of sizes more. on growth 1,70 normally, but I would like to be more authentic! Thank you store!
The goods went 40 days. Size in size, the quality is excellent. Recommend
Great, but it will be good that question size, you adapt to the corpulence of European women in 2,3,4,5,6 XL.
Siparişi aldık. Thank you so much. Thank you. Sizinle tekrar Altyre & #65289; veriş & #65289; yapaca& #65289; K. Mükemmel Bir ürün ,super Çalışma. İyi çalışmalar dilerim.
Fine goods! Very satisfied! Thank you!
Small size it does not fit me 4xl does not corespond to 42
Cool pants made of real jeans. Take on a larger size, or even more
Not a denim fabric-a lot of synthetics, dense, for the autumn will not look bad. The parcel arrived on time.
Absolutely gorgeous outfit! Love it! Quick shipping! 5 star store
The suit liked, looks very stylish and the fabric is good, but small. On Rus 48 you need to take 4XL. Shipping fast. Delivery to Moscow 2 weeks
It fits very well, and is as described, the model looks much like it does on me, pants are comfy and have pockets!! It's a bit difficult to move my arms around in the blouse without lifting it, so it's not physical work clothes, but it's not uncomfortable
Excellent trousers and jacket, everything is fine. on my 46
I liked the blouse. On og96 ot77 took XL. It came perfectly. Synthetics, but pleasant. Sewing is very good. The salesman is sociable. I recommend and thank you very much to the store for the quality product.
The shirt is as in the photo, pleasant to wear, in addition to a pair of earrings as a gift, very nice store, to reorder!
I ordered XXXL for my 50 R were small well, at least they will go to 46-48, 48 already with a stretch and short, and so jeans are cool, but they are
Millet thought Woden 짪 dish with tall 168 cm inch ligament Millet peach bone up navigation key
Very beautiful as in the picture arrived within 15 days thank you
Pants fire!!! Very beautiful