Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a pity that synthetics, but I suspected, so there are no disorders. The dress is super. On the parameters 100/85/100 size L took. Maybe more was needed, but this one sat down well. The cut is very revealing, sewed a button
The dress is very beautiful. Fully corresponds to the photo in the card. The store sent very quickly) Thank you!
The parameters 88-72-90 size s sat down perfectly. Nothing falls out of the neckline, you can wear without underwear. With 160 growth, the waist is slightly overestimated. The length of the back is below the mid-calf. The fabric is pleasant to the body. Recommend
All Super thank you
The dress ordered red... Came the green. Green wanted too, so no offense. Size S for og 86, from 72, 100 fit perfectly. The color is green, does not convey in the photo.
Awesome dressOB-78, OT-70, OB-100 ordered s, the size fits perfectly. 159 cm height
Very impressive dress-sundress on the smell. The fabric is nice, silky. Beautifully emphasizes the chest, flirty cut. Delivery even before the specified time. Fully tracked. Thank you store for this quality product.
Cool dress
Beautiful! My 163 height Arrived very quickly in the Amur region, delivery to the sack
The dress is beautiful, the fabric is nice light, it is well sewn, the thread does not stick out anywhere. I will most likely order in another color. The order arrived on time, I recommend the store :)
Arrived two weeks earlier than the promised date, which is good news) Tax, well, to make it clearer, by my 170 cm, 86 kg and parameters 106-93-110 looks something like this. The dress visually shortens the legs, you need a heel, but for the summer you can drive it to the river with a pimme. It turned out, by the way, in the beginning. Either I overlooked, or nowhere about it was indicated, but it came as a surprise to me.
The sundress is great. In a week I reached my village, and then I went back and traveled somewhere during the week and only then I received it. On my usual size S and ordered. Sat down well. I recommend it.
very light and gentle
Delivery fast dress Super recommend to buy seams smooth fabric nice style beautiful
The dress on the 100% corresponds to the photo. The material is very light, in the summer will be just right. You can go to the restaurant and go for a walk with the children! For Russian 44-46 size M. The length of the shoulder straps is adjustable!
It's love at first sight❤️❤️
Beautiful but not very good
The performance is neat, the fabric feels good. Generally not bad.
Beautiful little dress
Rob for vidguki, if she denied it, then she did not worry her garnyh vidgukiv. I won't know if the store is all good on the side. Fabric-Tse synthetics are terrible. And the viglyad at the little yak at the home robe
Took the size M for my OG/OT/OB 88/74/96. The village is good. The fabric is light, I think it will be a good option in the heat. I do not regret buying for sure.
A beautiful dress for summer! Quality, the color matches the photo! Like it very much!
Good material, perfectly sewn, the village is perfect! My parameters: O84 ot70 ob95
Amazing women's dress for summer. It also fits an older lady (64 years old) like me. Thank you and I definitely recommend the store.
Cool dress for summer! Flying, light, very feminine. My height is 175, I wear 48 size, I took L