Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm 5'4" and 120lb and I ordered an L size it came a bit too big but perfect for an oversized hoodie so I recommend just going for M if you want a normal fitting size. The quality was better than I expected it was thicc so it keeps me warm in the wintertime. Overall best clothes purchase I've had on Aliexpress.
Oooooochen cool hoodies. I order for the second time from this store. For the first time I ordered two sweatshirts, they unfortunately did not come. I do not know why, because I did not communicate with the seller. Opened the dispute after the expiry of the term, wrote that I did not receive, the seller turned out to be understanding and returned the money. After a month at discounts I decided to try again to order and this time I received my two hoodies black and brown. Hoodies pleasant to the body on height 188 weight 75-78 sat perfectly. Not in a tight and not in a bag. The seller and his sweatshirts recommend. Come in beautiful packs with keychains. It's not scary to order as a gift for a friend. By the material I do not know, because I do not understand, but the quality for such a price is chic. On fleece, that is, in winter will be warm. All good!
All the top, as desired, was afraid to lose with the size but did not make a mistake want a little free, but at the same time do not bag then take on S length ((the material is not thin, it will be warm inside very pleasant to the body, Minus It is not quite the color as in the picture closer to purple but it's norms (next to purple things is obviously pink but without as if it's not him)
Quality top, not synthetic, afigenic hoodie, 100 of 100
I really waited for this sweatshirt, I was not happy ((first, I came to the wrong color, I ordered dark green, but came Green. Secondly, she is very huge, I drowned in her, she is my man just!! It's not small to me... but in quality it's just super, very soft, pleasant to the body and warm! Wrote to the store, can work out the question. The photo, in fact, does not convey how huge it is. Later I will add a review
This is a beautiful sweatshirt! Smells nice, I do not want to wash at all. On height 165 weight 53 Took XL. Warm and comfortable fabric. For the winter under the jacket as outerwear is suitable.
Liked the color is beautiful and the quality is good, only delivery is very long
Good cool sweatshirt. Soft from the inside, warm. Seams are all quality. No smell. On height/weight 160/47 looks a little oversize.
Sweatshirt good quality good and also
I thought it would be thicker, but it's warm. On height 164/45 came up perfectly size M!
I'm on photo 152, 40-42. I bought my daughter at 164, 42-44, she is very good, oversais) on me very oversais. The sweatshirt is dense with a double smoked.
Not small, came on time, very warm and cute, color as in the photo
Good thing, quality. I came quickly to the Post Office. All seams are even, the fabric is pleasant insulated. It's not cold, I walked for a long time somewhere in 16 degrees (though, I put it on a turtleneck). I took the size M as an oversize (height 173, weight approximately 55). It was possible and smaller, but now a lot of clothes under the bottom can be worn. Almost does not crumple, there is no unpleasant smell. Photo in full growth, unfortunately, no. I really liked it, thank you!
The cat appreciated the laces, and everything else is not important
This hoodie is actually so good for the price!!!! Very cute color and extremely soft ^.^ No pictures because it's currently being washed but the color on mine (green) was 100% accurate!
The sweatshirt is very warm and cozy!! I do not want to climb out of it) I was afraid for quality, but to surprise, it's pretty good. The only negative is in the narrow throat, I constantly put on with the flour. But it does not play a big role, as for me <3
Received within a couple of weeks, recommend this store.
Great quality! Recommend to everybody... Thanks!
Fast shipping, completely satisfied with the product. Advice to everybody!
Cool jacket is very warm. I hope the spools will not appear, then I'll add a review. On height 179 ordered the size XXL, it turned out to be a little long, but nothing.
Everything is ok. Thnx!
Absolutely satisfied with the . Thanks a lot!
nice quality for the money paid
Excellent thing, qualitatively sewn, threads do not stick out. On weight 72 kg and height up to 160 cm took XL, satisfied. Delivery to the Orenburg region about three weeks, I'm very pleased. And it is very warm, like a fur coat)
modest price, top quality!