Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The blouse is too beautiful, arrived sooo fast and size perfekt
I love it. Came than the expected date
good product, serious store, very fast shipping. I warmly recommand.
The jacket is beautiful, more expected better quality.
Very beautiful,, but the sleeves are too shortThe otherwise it is really his money value❗
It's smaller than I thought.
Very good, great quality, arrived in a great time
The material is good, I don't sweat and the print is very cool.
-1 star for sticking threads, another-1 star for short sleeves, always in the Chinese with this problem... If it were not for sleeves... the size more to take was necessary for height 180 and weight 78. But the goods came very quickly! In 10 days
Slightly thicker than a T-shirt, the quality is terrible. The size is 3 less, European. XXL is 48R
Perfect comfortable to wear sleeves not being Polar style, does not sweat. I do L in France and I took XL
Top product without any defect am very satisfied thank you
Same as the picture. It's just very thin. It serves spring-summer. He arrived in a month.
Excellent jacket, did not even expect! Looks stylish, high-quality material, sewn professionally! But one "but"-on my kit did not fit-I ordered 2xl-80 kg. And I need 3 or 4 XL, it's a pity of course, a cool jacket. I have long wanted this, so I will look for the same, but more size, and I will give this to my grandson! Buy do not be afraid, excellent baseball jacket-for autumn, just class! Came during-the store I recommend!
Very good quality like
Blouse top good too like the photo just loved
Only is complicated choose size But good
Very good quality and came very fast congratulations/but not mistake is not white but for A brown white color
Excellent, exact measurement and design equal to the photos
This beautiful blouse was top apena came size L
Product was good and the quality is pretty good just the sleeves are a little too big for my size but the length was perfect and same with the shoulder length.
Pleased with my purchase
Very nice
The coat is very beautiful and well made, arrived very quickly. Have 1.86 and bought 2XL and fit perfectly
Good product, 80kg, 72mt size 2XL, great size.