Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Print and material is good.
A very nice T-shirt, I can't deny it. But I don't recommend the store, it's very irresponsible and responds little, once a day and doesn't solve the problems.
It came all right
Good tshirt
Everything is super, the size matches
I'm happy with this shirt quality, colors and size. after initial laundry and dryer the shirt is in very good shape and quality
Delivery 25 days. The parcel came without damage. The track was tracked. The product corresponds to the description. Not synthetics, good quality, without marriage, threads do not stick out. A nice T-shirt with a beautiful picture. Seller recommend. Thank you. I'll order more.
For the time being delighted with her. Perfect size and good quality.
Great quality both fabric and printing
very cute ty!
T-shirt corresponds to the description! The material is soft, pleasant to the body! Recommend!
Satisfied
I did not like the fact that the drawing is rolled with rubber which is rustle.
171cm, 75kg 2L Size=loose-fitting clothes l like 2L Size. I love Cookie Monster!!
Delivery three weeks to Yekaterinburg, cotton fabric, size corresponds, approached an extremely slender young man with a height of 1.8 m, suitable for less slender, conventional physique. I recommend to buy. The picture of quality is normal, looks like silk screen printing.
ok
very good print quality and cotton quality as well. no funny smell. very pleased with the store
Everything is super!!!
Product: priishov shvidko. yakistvo Super. rosemir спіvpadaja! I recommend a sale price.
Nice T-shirt. Please note that this is a sticker and not a picture. At 54 size came 2XL
Ok
Corresponds to the description. As in the photo, the quality of cotton class! The fabric is pleasant light)) for summer the most it!!!! I recommend :) I will order more!
Great, I'll order more
T-shirt is excellent, the material is pleasant. On the son, 180 cm 70 kg, sat perfectly.
Very good T-shirt in white!!! The son is delighted. Quality at altitude.