Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I enjoyed the blouse. Is exactly as pictured announcement. The measures are not correct, are a little smaller than described. Come with very strong. Washed to take the smell. Not shrink after washing. Buttons fall easily. Need strengthen them. Not stretch.
חןלצה beautiful, but through מאד
All very well and very fast shipping.
Love this lacey blouse! Runs a little small
Great blouse Very happy received very quickly Thank you
Excellent, high-quality cambric blouse, looks very elegant, fast delivery, I recommend to buy
hermosa
It says in the ad canisa baggy ordered the 3xl and going small
Quality very pretty blouse- LOVE it
genial
Color sent white, not from that order, the picture looks симпатечнее
linda
Pretty Pretty but some just, size xl.
Product is not good quality. The photo demonstrates a quality that is not real. Not like. Found very bad.
A great little But nice
Very quality nice
Cotton blouse, excellent for the summer, cute design, right size to painting, I really liked. Recommend.
I liked it. Like the photo. Was not necessary communication with the store Thank you arrived well
Nice shirt chemise ordered one of xxL and well I have 108 breasted perfect
I am very satisfied.
All right
Pleasant blouse, thin, shines through. To be honest, such delight as the rest, it does not cause me. inserts from lace in front, for my taste, are rough. It is a pity that those who wrote about too long sleeves did not specify their growth. My sleeves are short. In movement, the sleeves are even higher, and they do not fall because of the inserted rubber bands. My height is 170, measurements: 92-75-106.
Like very beautiful♡
Very nice blouse, finesse of embroidery
Wry pretty, the material is see through so requires a vest underneath but beautiful blouse. Very happy with the fit and appearance. Fast service. I will change the buttons for pearl buttons as I think it will enhance the appearance but love the blouse.