Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great backpack. Thank you store.
Arrived 10 days earlier!!
I liked the backpack very much, as a gift put the aramatizer and 2 badges, thank you very much to the store❤& Middot;
Great stuff. Good qulity. Fast shipping. Pleasant to the touch. Like in the picture. Badges as a gift. I recommend to everyone
Backpack is just beautiful!!! Looking at his photo, I doubted that I thought that small and for school will not work, but ordered a risk. He came on time, on August 31 as it should be, ordered of course delivery but came to the Post Office. There are no pleasant smells, I liked everything!! Thank you very much for the gifts!!! For the school is suitable for walking too, I advise everyone
Gorgeous backpack!! Insanely cute, roomy (A4 album fits quietly), pleasant to the touch, came a month before the Samara region. Put a bear and 2 badges as a gift: 3 the only minus-it is Corduroy, which means that it will stick to it constantly something, for example, my hair is not very bad.
Red backpack.
The backpack is made qualitatively, the delivery was long
Like norms, let us see what happens when wear it. The photo of the store more precisely conveys the color, in my photo it came out giving in blue, but in fact it is straight deep green. Lining rushes, but for me it is not critical.
Very cool and roomy!!! (I really do not know from here whether the badges, T. K there were many parcels)
Backpack gorgeous
Quality backpack. True, a little less than I expected, but this is only my Jamb (did not look at the characteristic). Badges and teddy bear are insanely cute. I obviously fell in love with him!
The backpack is great. It is a pity that the toy was lost almost immediately. Very weak chain.! The goods are excellent.!
Backpack top!!! thanks for the badges)))) it came very quickly
Hello thank you, thanks for the fast deliveryBefore the term, the backpack is excellent, everything is super, the quality is excellent, as a gift put 2 badgesNice. The backpack is roomy, many pockets, the color is beautiful, there are no unpleasant smells. I'm very happy. Fully corresponds to the description of the product I recommend you on 100%
As in the description. Delivery to Moscow a little more than 2 weeks!
Super. Thank you.
Excellent bag + bear on the bag as a gift and inside from the producer bonus two icons are funny. Satisfied
The backpack is normal, brought to the house, well packed and not deformed. 4 stars for a terrible smell, I do not know what to compare it with, washed it and put it on the air for a few days, the smell is still there, I hope everything will (And you will call on the day of delivery, I did not expect this and brought me almost a week later than they could, because I did not pick up the phone)
Awesome, not small for school, just right Ordered from Russia, delayed for a day, the courier brought to the house, very satisfied (as a gift put two average badges)
Backpack is wonderful!!! For its price is the most. Has received without problems, the backpack itself smells of perfume) there is an additional pocket from behind. The backpack is good, roomy. A4 quietly fits, so worry about the safety of your papers is not worth it. The store is very kind!!! Definitely recommend you buy :))
Great backpack. Good quality, locks work well. Bought for school. We bought for 900₽. I recommend to buy.
Backpack cool! Came with delivery to the apartment, a week for two. As a gift they gave 2 badges, also in the inside lay a bag with a smell to beat away the factory smell. In general, it's cool that the store takes into account even such small things. Thank you very much!
OK
The backpack is excellent! The material is quite good, but I'm afraid that everything will stick to the corduroy, it's big so I think the school will fit, inside a lot of pockets, I went to the floor As a gift, they gave a bear and two badges!!