Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Grade, quality fire
Afigenic kit. There are 2 bras, a skirt and panties. Usually my size S and bodice 75b. here i ordered also S, bolshevat. Panties are huge, go up to the navel (like a very tall girl, I'm 165 cm). In all the rest, you can pull up rubber bands and norms. Next time I will take Xs. Quality of sewing norms. It came quickly.
The size ideally sat on the parameters 86-62-96. This is one of the best kits I have! It is worth equal to the underwear I bought 12-15 k. Just amazing sitting. Quality is also very good. In general, do not say that it is worth 800r
Perfect! It came very quickly. Girls this gun, order
Cool underwear. I ordered s for my parameters 90-67-93. The village is all perfect!! Thank you
There are some where the thread of the cut is not very neat on the straps. But in general sits super not counting the skirt (in the waist of bolshevata
On parameters 170. 86/60/93 took S. Sits perfectly. Just super cool, I do not know how else to express the idea. Everything is adjustable in size, except for the skirt
Nice overall, bought XL for wife (5’7”, 140lbs, 36DD) and fit is right on. There is some adjustability in the bra and g-string. Looks great on. Shipping was quicker than usual coming from China.
The order came quickly, the kit is exactly the same as in the photo, the quality is excellent
Very beautiful and fits perfectly
Just a knock-down kit. The only thing I need is a big skirt at the waist, but I'm not afraid to go. Order went exactly one month
Everything is beautiful! But the panties have a small gusset. I'm wearing others.
The girl is happy delighted, squeaks with joy, I liked the underwear very much
I'm happy with the purchase, a beautiful set, everything sits perfectly!
Looks real even better looking than the photo. I have size s taken, carrying a Xs/s, fits 100%
Panties and belt-large, but acceptable for size 86-68-98
Very sexy
Quality is super, sat perfectly
Very beautiful