Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On height 162 to the knee. Sleeves of normal length. Delivery a little delayed.
Thank you, everything is fine
Girls, when ordering, consider the sizes in the description is not true. I ordered the size with. Read and suck. Sleeves are very short. Length with an increase of 160 cm knee-length. I put 3 u only because of the quality, I liked it. There's only someone left to give. For a child of 12 years will do. But not an adult.
Delivery to the Moscow Region 11 days. Sleeves are stuffed straight very well. Fur is artificial, but shaggy and dense. In size: the height on the jacket is 155, for my height 164 is normal, you can wear, usually all the sleeves are too long. On the advice of the store at 88-74-94 ordered S, on the Pope this size is almost tight, in the shoulders and chest well. Unlike many winter jackets, the sleeves, especially at the top, are not narrow. The jacket is not small, but I would take myself a bigger size. The length of my height is clear to the middle of the knee. Dogs with a zipper seem flimsy
A good down jacket, dense and warm, fur of course not like in the photo-artificial, but looks decent, not like a dragon cat) on growth 169, russian size 44-46 volumes 89-70-98 took M, sits fairly freely, order in size
Nice jacket. Not pts dense, feels up to-15 degrees. Ordered s for 1,5 thousand with free return. Now it stands 2 K and without free return. I would reschedule for a larger size, but if there was a free return. And I will not risk it. In the description of the sizes there is no information about the growth, and the length of the sleeves is indicated with a cuff elastic band. So, on the jacket itself, the height of 155 (!) is indicated, the sleeves are naturally short. My height is 167. It's a pity that I did not fit. For such a penny, the quality is excellent.
Many thanks! came the goods for 13 days in Kursk. very, very glad that so quickly and approached the size perfectly. the quality is excellent!
The jacket is wonderful, on Rus. 44-46, the height of 172 villages is excellent, the sleeves are not short, the fur is artificial, but worthy, thanks for the goods, the price and delivery!