Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super dress, quality is cool, did not expect!
Super dresses. I took it immediately in two colors. I usually wear Xs, but now I need a photo shoot for pregnancy. Took M, sits well, after you can safely sew to your size
It is very nice both the material and the design and apart I arrive very fast, recommended!
Beautiful, I did not expect, the material is pleasant, the lines are good, the model otpad, took L on its parameters 90-74-102-clear! Thanks dear store!!!!!!!!!!!!
The dress is cool, but I do not have enough torso, as the height of 152 cm. With delivery comes out ~ 800₽, sell for 400. INST: krngnn ))
Nice dress. Slightly small. Fabric stretch. A little twitchy. I liked it. Here is an equal value for money
In general, for this money is not bad, but I have a cut more behind than in the front, although I have not yet ironed.
Height 167 to the ankle, almost to the floor, the cut is not as large as expected, almost not noticeable, OG ~ 84, from 60, about 86-88 cm s but it should be, it sits on a figure. The material is not electrified and does not stick to the legs, the fabric and sewing for its price is normal. In the city the same dress hung for 1800r, and this is almost for nothing. The back looks very nice. The straps are adjustable and the back of the strap is also adjustable. I was afraid that it would be short, but do not safely take it. Delivery about 2 -2,5 weeks to small city by mail, store quickly sent the order
Perfect dress for your money! Произволов all expectations. Material is very nice, color slightly rozovinkoy
It was greatttt I love ittttt
Good quality dress, village fit well, only, need will be slightly shortened the length, but this is not a problem! It's later than expected, but shipping cost as the dress!
I really like dress, despite that it is sewn on standard. S size accurate, but unfortunately I top эсочка, and hips эмочка. But still looks great) in the picture a little different of course than live, but put photos
Super dress the quality is top size fine material slightly elastic fits super well to body received super fast
Elegant dress. For the same skinny girls take bold s. Fabric very pleasing to the body, do not stick. Sewn neatly) a little twisted strap, but it quickly otglazhivaetsya steam. Thanks to the store. Reserved for prom.
Delivered quickly. Product description:
Just the side of the boobs are weird which make the back kinda weird but great material and overall fits very nice in the front and its super soft
Came very fast Beautiful, not bad sits Well packed
The dress is a bit of a bad fabric but it's OK, it took a long time to ship and the progress was not updated
absolutely beautiful and lite great for the summer.
Fabric is good and soft I’m really skinny so I’m going to tighten it more on the back