Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality item arrived well packed. This dress is absolutely beautiful! It is of excellent quality. She has an understudy. On the fabric covered with sequins, are the shiny franges. At the bottom are sewn the feathers. Take its usual size. As a precaution, I chose L instead of M and I will have to retouch it. The dress looks a lot. The store was very kind and helpful. I highly recommend this shop and this article. I'm delighted
Très Belle
It perfect. Thank you so much
Cool.
Beautiful and with a good stair is perfect for my 160 stature. For someone taller it is still short but for me it is very bn the store is very attentive and answers any question immediately
The dress is exactly like in the photos. I also received a gift from them. So kind of you...Thank you a lot. I didn't expected to be so fine. I'm 172 cm tall, i ordered size M, I have 57 kg and it fits perfect. Thank you for the good communication and the quality of the product.
Very beautiful
The dress is well made and looks like the pics although the only thing I'd say is that it is on the bigger side and is a bit too long unfortunately. I got a medium and should have bought the small (I'm normally a size 10 with Australian size) and it's a lot bigger than I expected it to be
Very beautiful dress!!!! Chic! Creates a pleasant impression! Recommend! The size S is a little loose, the webbing can be pulled up, but you can already see them on the shoulders. If lower the webbing on the back, then the chest is already completely visible
Nice dress.
Dress Super!
The dress is chic! Just fire! Suitable for the evening, for the New Year's corporate party, for the birthday and for any significant event
Fits in size, in the chest area XL 104 cm. A little shorter than the same size dress from another store. Delivered very quickly, thank you
The dress is super. But, I looked at the previous reviews, thought little, took a size larger, and did not need to. On S, took M, freely. But also very cool
Excellent, beautiful and match the size.
Dress very beautiful size corresponds. I will shorten the webbing a little for my height 158 is not suitable for a little.
Dear store, Thank you for quickly delivering of my dress. I look forward to use this high quality dress. It fits perfectly
Very nice dress.perfect matching ,description 100%accurate.Love it
Really good quality. I’m size 8 top & 12 bottom and the medium fit really well. Shipping was quite fast too.
Dress fire, definitely there will be a hit of the season, for the new year this outfit will collect a lot of compliments, it came before it was stated.