Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Does not match the size, 42 Russian size m is small in the chest, (chest size 2 ), because of this it looks like a shirt, and not like a dress,,,,
New Women’s Satin Deep V-Neck Sexy Dress has an astonishing quality. I've checked ot alread :-)
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
Chic, but for some reason the size is smaller than in other colors
I order a second time a dress of a different color, great as always! It was 35 days before the post office of St. Petersburg with a common package, somewhere delayed. Advise!
Very high quality dress. I did not expect this, just delight and color is incredibly beautiful. In the photo, all its palette is not transmitted, but you can see the quality of the fabric. The color is according to store's photo
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
Well village, nice material. Took M size at about 90-74-94
Girls, the dress is very cool, take it, you will not regret it! I already ordered this in black, parameters 88/64/97
Very satisfied with the order! Size picked up by reviews
The dress is very cool, the fabric is not cheap, it is easy to iron and most importantly, it does not crumple. Before Mo came in a month
The dress pulls a little at the seams, apparently some jamb on the cut. But sits and looks Topchik, the color is generally divine)
Very beautiful dress, everything is super, but on my chest is small, very ugly (((or only under the shirt or T-shirt I like 3 size, height 170, OG 95)
I'm 5ft and 120ish lb and I wear a b cup. I ordered a size M and it fits perfectly, the cup area fits me well and doesn't reveal anything if I bend over. The straps are adjustable and the item looks exactly like the pictures. The only thing I would recommend is making sure you wear the right bra and underwear other than that it's a beautiful dress and if you've been wanting one I recommend you get it :)
I take 2 E dress, I like the color, texture, style, very feminine and sexy. At a height of 156 cm at the ankle level.
Super quality and dress
The style and color are super, but the quality... for the price of 858₽ is still normal, but better looking for a better dress... came with a hole, a curve hem, yes, and the seams from the sides are twisted a little... also the pellets after the first socks))) in general, the dress is disposable (
Very cool fabric, all as in the photo, but-the style was not on me. Small cups on the dress are suitable only for a small chest with a cup depth A, on the Pope also sits badly. In general, for height 170, weight 60 I would take L or even XL, or would not at all consider this option, since the style is designed for such skinny girls, like girls.
Fairly thin fabric, there are small shortcomings. In general, not bad. Color fire.
Very cool, light, does not shine through, on the chest 88 waist 68 hips 94 cm village well, but if the chest more then take the size more definitely
Thanks for the dress, it's super. The size range is the same. I order the third. Thank you store. Shipping super fast
The dress is super. Of good quality.
Elegant dress for such a price, size m on the hips 95 sat perfectly
Girls who are 170 tall, chest 86, waist 68, hips 93 definitely take m (if in life Wear S) looks beautiful
On the parameters 85*65*95 took L, the village is fine. The only thing when walking the dress pulls a little in the direction of the left seam. In the rest, the dress is fine, thanks to the store.