Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 24.05.22 came 05.07.22 to Togliatti, for a long time of course became delivery. But the glasses are generally Super for such a price))) packed very well
Points for their money look very stylish :) came for 2 weeks at the point of issue. I liked everything.
I did not expect that they will be so qualitative. In the store, such would cost much more. They are weighty, the arches move without much resistance, the best glasses that I bought on AliExpress!
Glasses Super! What I wanted! We went to Belarus a little more than a month! quality for such a price is excellent! Not much did not please the packaging, somehow weak, but the glasses came whole! imitation piercing, a little open, but not a trouble.
Glasses bomb. But they came down, they corrected it. Delayed delivery more.
Wow really fascinated me, the quality is great, they feel heavy, they arrived in just 14 days and in excellent condition, I am satisfied with my purchase, I will definitely buy again.
Cool glasses. Recommend to buy
Very sturdy. Well packed. Very beautiful. True photos. Loved!!!❤
Quality Product
Good points, delivery fast three weeks to Moscow. Excellent points, very high quality. But me slightly wide) but still wear it again. Thank you for quality products.)
quite like the picture. very nice. delivery was also relatively fast. not the store's fault, but unfortunately I received my order damaged. I got my order. which is unfortunately bent so it can’t be used. there is no break in it. but something hard might have come to light because he was bent.
so so cute, fits my face (but could be a lil wide to thin faces)
Shipping was long before Poland 3 months, well, they are very beautiful and high quality, glass!
And order his mother, all is super fast and it))
I like the frame I can see through the lenses, pleasant to the eyes. Beautiful style and matches the contour of my face. Thank,-You!