Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color of the sweater is slightly different from that in the photo. In general, the quality of the sweater is excellent. The order came quickly.
I received a golfer, read reviews took on my 40-42, size XXL and did not lose. I sat perfectly, nothing anywhere presses and does not pull, I have a height of 158, the sleeves of super fingers in the holes sat down as expected. As for me, it is not worth taking less, it will be much easier, who loves that take less. But consider growth. Otherwise, the sleeves will not be as they should be on the photo of the model. I weigh 49 kg. The color is bright as on the original, many wrote does not match, but as for me just like this came as ordered. The shade is cool. Satisfied with the quality and tailoring, for such money just fire!
I took L reading comments, but it was possible to take M) I always wear S/Xs, so also not bad, but a little hanging where the waist and bottom, and not in it came earlier than it should have been :)
The color is the same as in the store's photo. Soft cute turtleneck. Im happy
The goods received in Belarus 20 days all came whole and beautiful to the store Thank you
There is a size in size!!! with a turtleneck all is well, for such money. But after reading the reviews that girls with a size of 42 take M-I also ordered M, because I really wear 42-and it's big, hanging on the back, free at at at Please estimate your sizes adequately. And don't mislead people.
it’s okay
Here in such things it is difficult to understand where before, and where the ass. You could take a smaller size. I am 165 cm, 48 kg. The quality is good, nice to the body.
Very soft to the body)) there is a hole for the thumb. Nothing is tight
I read reviews about the fact that the turtleneck is very small, and in vain! I ordered on my S-m, in the end it looks very baggy. After washing, there were spools. I went to St. Petersburg for 3 weeks
The order came 26 days before Krasnoyarsk. I wear the size L (46 size), I ordered XXL-just came up and the sleeves are normal and the shoulders. Soft pleasant sweater of light milk color. For 615 rubles-normally. Only the thread on the shoulder seam sticks out. But .. there is no birok on the product in composition and navigate where the back is where before-only on the holes for the fingers on the sleeves. It's good that the delivery made directly to Postamat, this is a big plus.
A good sweater, the only thing-if you turn the gate, then the seam will be visible. With the store did not communicate, delivered quickly. On height 158, weight 47, took the size M, perfectly fit
I did not even expect that a very high quality and pleasant turtleneck will come for such a price. Of course it was hard to pick up the size, because everything was written differently, but in the end, I would not have ordered a size of 158 og-84cm if I had I I that hole under the thumb would Press. Still confused on the throat for some reason an inverted seam
Came quickly, the quality as at the frtr, nice to the touch, ordered two sizes more and guessed-small size.
At its 44-46 took the largest size, and the thing perfectly approached, the sleeves are not short (my height is 170)! The seams are not even. the fabric is soft, but I think very quickly formed pellets. Wear first layer.
Turtleneck is excellent, soft, warm, though thin, at its height of 170 OG 88 from 69 about 92 weight 50, sat perfectly, reading reviews decided to take the largest size, which. To the hand long, everything suits, definitely recommend the store and the goods
I wear the size S, but took XL. On the shoulders everything is clear and on the sleeves, too, nowhere presses. Very soft. Purchase is happy!
Very nice in quality badlon, 168 sleeves are not short, the size of 90-70-103 sits tight, but not tight. The material is very soft
In general, good turtlenecks, but it was possible and the size is smaller, I wear 42, I took L, but it was possible to take M
All as in the description, the material is pleasant to the body)
Height 169, weight 58 kg my hand from the shoulder (SEAM) to the thumb (where the hole is provided) 60 cm. Size XXL sat well, but the sleeves are short ((The Gate does not choke, the current when fitting does not tighten, the Lightning did not shine. Ordered 13.09 in Moscow came to the issue point 26.09
I took 2 turtlenecks of the same size, at 42 it was possible and less I think to order.
On the growth of 175 and og 85 villages well. If you put the sleeve on your finger, a little stretch the seam at hand, but with such growth it's norms) the sleeves are good) I'll take myself other colors
it beautiful ,i totally recommend it I'm usually size S but i bought size L im 5"11 and i weigh 62 kg size up because it's small
For some reason, she listened to previous reviews that Tipo is small and bought a larger size, although in life I wear 40 (xs), well, I think M will be which write reviews, evaluate your parameters really, if you wear in Life L, and do not have to write here, What I bought L on S. Yes, the color is fire, everything is like the store in the photo