Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clothes Royal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothesroyal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool dress, waiting = reality. Came to Krasnoyarsk in 3 weeks exactly))) for my parameters the HL village is ideal, the growth of the 164, OG 102, from 84, about 116
On parameters 87-74-102 the village as poured. 168 growth. The waist is in place. A little incomprehensible on the chest. On one side is generally wrapped outward. In the center you will most likely have to stab with a pin, because then the neckline is not so strong and the lapel on the chest disappears. The synthetic fabric is light, but due to the fact that it does not fit much to the body, I think it will be good for the summer. Arrived in 10 days to Israel
It's great, happy to buy it, thank you! My parameters in the photo 100 x89x104, 166 height
On the parameters 99-77-99 it was a bit
Quality is good
Fire sundress, very pleasant for the body. The delivery is super fast. Thanks to the store. I recommend to purchase. At 48R. Took XL perfectly.
Chic sundress for the summer. My height 162 weight is 57, of the minuses it is electrifying, but not critical. The delivery is fast.
It's not a dress, it's a fairy tale!!!!!! It's perfect, very thin! Spectacular, everything is right in it! First purchase on AliExpress, which I am happy with all the 100%! Take it, you will not regret it! Many thanks to the store!))))))))
Good quality, I ordered it for my girlfriend... delivery is fast!
For a very long time I was looking for just such a dress that gives lightness to the silhouette. My size up 46, bottom 48-50. Size M was perfect, at first it was changed that for a large chest it was very deep, then I pulled up the shoulder belts and sat well, I also had to use the pin. All friends are delighted with him, are interested in where they bought it and what it looks expensive. Are very surprised to hear that it is from the Ali. Recommend!
I am satisfied, thank you very much to the store, I asked to send it quickly to take it with me on vacation and have time, got it on time. The quality is good, I took the largest size, for my parameters-112, ot-80, ob-112, super village. I really liked it.
I love it! Very spectacular dress! Flirtatiously emphasizes the chest and waist, streams over the hips. The length for height is 170 excellent. Took XL size on chest 100, waist 82 and hips 112. The fabric is lightweight, not transparent! Delivery a little more than two weeks before Udmurtia. please take the girls, recommend.
It's easy to go to the beach, chiffon does not creak. Hides the tummy of the month up to 4 :)
I didn't expect this dress to look as good as it does on me...beautiful dress just like in the picture...I love it!!!